Refund policy

Return and refund policy

We have a 45-day return policy — you have 45 days from delivery to request a refund.

To start, email support@theglace.shop with your order number. We reply within 2 business days.

You don't need to ship anything back. Return postage on an item this size costs more than the item itself, so we refund without requiring a return. If we ever do need something back, we'll arrange and pay for it.

Damages and issues

Please inspect your order on arrival. If it's defective, damaged, or the wrong item, email us within 7 days with a photo, and we'll replace it or refund you in full — no return required.

Exceptions

For hygiene reasons, we cannot resell returned personal care items, so anything refunded is yours to keep.

We do not accept returns on gift cards.

Promotional pricing does not affect your rights here. Every order is covered by this policy regardless of any discount applied.

Exchanges

Want a different colourway? Email us. We'll refund the original order, and you can place a new one.

European Union 14-day cooling-off period

If your order ships into the European Union, you have the right to cancel within 14 days of delivery, for any reason and without justification.

Refunds

Once approved, refunds are returned to your original payment method within 10 business days. Your bank may take a few extra days to post it. If 15 business days pass after approval and you haven't received it, email support@theglace.shop.