Shipping policy

Shipping policy

Where we ship

We currently ship within the United States only.

Processing time

Orders are processed within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day.

Delivery time

Standard shipping takes 5–8 business days after processing. Most orders arrive within 6–11 business days of being placed.

Shipping costs

Standard shipping is $4.95. Free on orders over $30.

Tracking

You'll receive a tracking number by email once your parcel is scanned by the carrier. Tracking can take 24–48 hours to show movement — this is normal and doesn't mean anything is wrong.

Delays

Delivery estimates are not guaranteed. Carrier delays, weather, and peak periods can add time. If your order hasn't arrived within 15 business days, email support@theglace.shop and we'll investigate or refund you.

Wrong address

We can't reroute a parcel once it's shipped. If you entered the wrong address, email us within 2 hours of ordering, and we'll try to catch it before it leaves the warehouse.

Lost or stolen parcels

If tracking shows delivered but nothing arrived, please check with neighbours and around your building first, then email us within 7 days and we'll make it right.

Damaged in transit

Email support@theglace.shop with a photo within 7 days, and we'll replace it or refund you.